Last Updated: February 2025
INTRODUCTION
Moderneon London Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. INFORMATION WE COLLECT
1.1 Personal Information
We may collect personal information that you voluntarily provide when you:
- Request a quote or consultation
- Contact us via email, phone, or contact forms
- Subscribe to our newsletter
- Make an enquiry about our products or services
Personal information may include:
- Full name
- Email address
- Phone number
- Company name
- Postal address
- Project details and requirements
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages viewed and time spent on pages
- Cookies and similar tracking technologies
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
- Respond to your enquiries and quote requests
- Provide and maintain our services
- Communicate with you about your projects
- Process orders and installations
- Provide customer support
- Improve our website and services
- Send you newsletters and promotional materials (with your consent)
- Comply with legal obligations
You can opt-out of marketing communications at any time by:
- Clicking "unsubscribe" in our emails
- Contacting us at info@moderneon.co.uk
3. HOW WE SHARE YOUR INFORMATION
We do not sell, trade, or rent your personal information to third parties.
We may share your information with:
- Service providers (website hosting, email marketing, payment processing)
- Installation and delivery partners
- Legal authorities when required by law
All third parties are contractually obligated to protect your information.
4. COOKIES
Our website uses cookies to enhance your browsing experience.
Types of cookies we use:
- Essential Cookies: Required for website operation
- Analytics Cookies: Help us understand website usage (Google Analytics)
- Functional Cookies: Remember your preferences
- Marketing Cookies: Show relevant advertisements
You can control cookies through your browser settings. Disabling cookies may affect website functionality.
5. DATA SECURITY
We implement appropriate security measures to protect your information, including:
- SSL/TLS encryption
- Secure servers and databases
- Access controls and authentication
- Regular security assessments
However, no method of internet transmission is 100% secure.
6. DATA RETENTION
We retain your personal information only as long as necessary:
- Quote requests: 2 years from last contact
- Customer records: 7 years (for accounting and legal purposes)
- Marketing contacts: Until you unsubscribe or request deletion
7. YOUR RIGHTS (GDPR)
You have the right to:
- Access your personal data
- Rectify inaccurate information
- Request erasure of your data
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent
To exercise your rights, contact us at:
Email: info@moderneon.co.uk
Phone: 0208 650 9690
Address: Cromwell House, 27 Brabourne Rise, Park Langley, Beckenham, Kent, BR3 6SQ
We will respond within one month.
8. CHILDREN'S PRIVACY
Our services are not directed to individuals under 18. We do not knowingly collect information from children.
9. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
10. INTERNATIONAL DATA TRANSFERS
We are based in the United Kingdom. Your information may be transferred to, stored, and processed in the UK. We ensure appropriate safeguards are in place for international transfers.
11. UPDATES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for material changes
12. CONTACT INFORMATION
If you have questions about this Privacy Policy, please contact us:
Moderneon London Ltd
Cromwell House
27 Brabourne Rise
Park Langley
Beckenham, Kent
BR3 6SQ
United Kingdom
Email: info@moderneon.co.uk
Phone: 0208 650 9690
Office Hours: Monday - Friday, 9:00 AM - 5:00 PM
13. COMPLAINTS
If you believe your data protection rights have been violated, you can lodge a complaint with:
Information Commissioner's Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 0303 123 1113
Website: www.ico.org.uk
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.
Moderneon London Ltd - Illuminating Excellence Since 1950